COVID PROTOCOLS AT ALLEY REP
Health and safety is our priority and we will be working closely in collaboration with health and safetyvprofessionals, who will continue to guide us in the weeks and months ahead. The safety of our audience,vcast, crew, and community is an ever-fixed star.
Masks – Masks are required to be worn when entering VAC, when moving to and from your seat, and while viewing art or socializing away from your seat.
Reduced contact – Ticket scanning will be contactless and staff will be equipped with masks
Sanitizing – There will be enhanced and frequent cleaning of high-traffic surfaces, as well as more hand sanitizing stations throughout the venue
Alley Rep. will continue to closely monitor local, state, and federal policies regarding indoor activities and plan our safety protocols accordingly. Specific health & safety protocols are subject to change and will be clearly communicated to ticket holders in advance of their performance. Decisions regarding Covid policies for each production will be made closer to those production start dates, and will be based on current conditions, consultation with health experts, and CDC guidelines.
In recognition of the great uncertainty created by the pandemic, we have reviewed our ticket policies to make sure we are as flexible and accommodating as possible in the event you are unable to attend a performance.
While we believe in our theater hearts the show must go on, we are committed to the health and safety of our audiences, artists, and staff. Should the need arise to cancel any of our performances during our 2021/2022 season, we will respect and honor all refund requests.
For our patrons, we ask for your help as well. Please do not attend if you are feeling at all unwell, our box office will happily reschedule your tickets, or issue a refund.
REQUEST A REFUND
Click on the “Request a Refund” link in the EMAIL CONFIRMATION you received when you purchased your tickets and follow the steps listed.
If you have any difficulty requesting a refund through this process, email [email protected] and we will be happy to assist you with the refund.
We are so grateful for your help in keeping our community safe as time goes by. If for any reason you are no longer comfortable attending our box office is here to process a donation or refund.
Thank you for your patronage!